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Zendesk MCP
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The Premier Zendesk MCP Server

Superpowers for Your
Customer Care Team.

Connect your AI assistant directly to Zendesk. Give your customer support agents instant ticket context, automatic Help Center retrieval, and draft replies that delight customers.

Connect Zendesk Free
Fast, zero-code setup
Free trial included
Read & Write ticket workflows

Compatible with all official Model Context Protocol (MCP) clients

Claude Desktop
Claude Code
Cursor
Windsurf
ChatGPT
Cline
Roo Code
Continue.dev
Goose
LibreChat
Zed
TypingMind
Any MCP Client
Claude Desktop
Claude Code
Cursor
Windsurf
ChatGPT
Cline
Roo Code
Continue.dev
Goose
LibreChat
Zed
TypingMind
Any MCP Client

Full Support Suite

Instant ticket lookups, Help Center sync & team actions

Preview Before Changing

Clear previews before merging or updating

Flexible Safety Modes

Switch between Read-Only and Full Access anytime

A Plethora of Capabilities

Real Scenarios for Customer Care Teams.

Swipe through the real-world workflows that give support agents and managers hours back every week.

SMART MERGE
Tickets & Queue

Duplicate Detection & Safe Merges

Automatically spot duplicate tickets from customers reporting the same problem. Let your team preview the combined ticket before confirming, keeping your queues clean without losing context.

Find Duplicates • Preview & Merge

Example Prompt

“Find duplicate tickets about today's checkout issues and preview merging them.”

TICKET MANAGEMENT
Tickets & Queue

Ticket Updates, Status & Notes

Create new tickets, update status and priorities, reassign team members, add customer tags, or leave private internal notes for other agents.

Create Ticket • Status & Priority • Internal Notes

Example Prompt

“Update Ticket #4012 to Urgent, assign it to Sarah, and leave an internal note about the customer's warranty.”

PRIVACY SAFE
Tickets & Queue

Privacy-Protected Summaries

Summarize long ticket conversations in seconds. Sensitive customer data like credit card numbers and phone details are automatically hidden before the AI reads them.

Read Full Conversation • Customer Privacy Shield

Example Prompt

“Summarize the last 15 customer responses on Ticket #3910 with customer personal data hidden.”

KNOWLEDGE BASE
Help Center

Help Center Bulk Updates

Update outdated product names, return policies, or links across all your Help Center articles at once. Always shows a visual preview before applying changes.

Bulk Article Update • Visual Preview

Example Prompt

“Replace the old return policy link across all Guide articles with the new returns page.”

CONTENT HEALTH
Help Center

Broken Link & Image Checker

Check your knowledge base articles for broken links or missing images so your customers always see working, up-to-date documentation.

Check Broken Links • Missing Images

Example Prompt

“Check all Billing articles and flag any broken links or missing pictures.”

GLOBAL SUPPORT
Help Center

Language Translations & Updates

Spot Help Center articles that are missing translations for international customers, and draft translated versions in Spanish, French, German, and more.

Translation Audit • Multilingual Articles

Example Prompt

“Check which Help Center articles are missing French translations and draft them.”

EXPORTS & BACKUPS
Help Center

Export Help Center Articles

Download your entire knowledge base into clean files anytime for compliance records, team training, or backups.

Export Help Center • Backup & Training

Example Prompt

“Export all our Help Center articles into readable documents for team training.”

CUSTOMER PROFILES
Users & Customers

Customer & Team Member Lookup

Quickly look up customer details, past history, and account tags, or create new customer profiles and manage team member access.

Customer Lookup • VIP Tags • Account History

Example Prompt

“Find customer Liam Henderson, check his past orders, and add the VIP tag.”

SETTINGS & BRANDS
Settings & Brands

Multi-Brand & Team Rules

Manage multiple brands easily, check how tickets are automatically routed, and see custom fields set up for your support team.

Multi-Brand Portals • Ticket Routing Rules

Example Prompt

“Show which routing rules send billing tickets to the finance team.”

CSAT & SATISFACTION
Quality & Ratings

Customer Feedback & Satisfaction

Review good and bad customer satisfaction ratings, spot recurring complaints, and see ticket counts by category without waiting.

CSAT Feedback • Negative Review Analysis

Example Prompt

“Show our recent negative feedback reviews and tell me the main reasons customers were unhappy.”

Drag or use arrows to explore all 10 core scenarios
All Capabilities

Zendesk MCP Capabilities Directory

Explore our built-in suite of 32 tools — organized across tickets, Help Center, customer profiles, and team workflows.

Total Tools
32

Production-ready MCP capabilities

Safe Read-Only
20

Safe queries, search & inspections

Read & Write
12

Dry-run verified actions & mutations

Categories
5

Support, Guide, Profiles & Rules

Showing 6 of 32 tools
Governance & Auditing
Dry-RunRead & Write

Create Brand

zendesk_create_brand

Create a new Zendesk brand for multi-brand customer support.

Governance & Auditing
Read-Only

Find Agent By Name

zendesk_find_agent_by_name

Look up Zendesk support agent or administrator user profile by name.

Governance & Auditing
Read-Only

Get Brand

zendesk_get_brand

Retrieve details of a specific Zendesk brand by brand ID.

Governance & Auditing
Read-Only

Get Satisfaction Ratings

zendesk_get_satisfaction_ratings

Retrieve customer satisfaction (CSAT) survey ratings and feedback scores.

Governance & Auditing
Read-Only

List Brands

zendesk_list_brands

List all configured Zendesk brands in multi-brand support environments.

Governance & Auditing
Read-Only

List Ticket Fields

zendesk_list_ticket_fields

List all system and custom ticket fields, including field types and custom status definitions.

Built-In Safety Controls

Total Safety for Customer Care Teams.

Choose the safety level that fits your team. Easily switch modes with 1 click in your dashboard.

Safest for Support Agents20 Tools Active

Read-Only Mode

Zero risk of edits. The AI can look up tickets and Help Center articles, but cannot change or delete anything.

  • Hidden Action Tools: All 12 mutation and editing tools are completely hidden from the AI assistant.
  • Safety Lock: Even if the AI asks to change something, our server strictly blocks any edits.
  • Customer Privacy Protected: Credit card numbers, phone numbers, and personal info are automatically hidden.
Ideal for onboarding new agents, training, and strict privacy environments.
Full Team Superpowers
Support & OperationsAll 32 Tools Active

Read & Write Mode

Full assistance to take action faster, with safety previews before any major updates.

  • Preview Before Merging: When combining duplicate tickets, the AI shows a clear preview before completing the merge.
  • Confirmation Before Deletions: Deleting a ticket or user requires an extra confirmation prompt.
  • Preserves Formatting: Bulk updates to Help Center articles keep all your formatting, images, and links intact.
Ideal for tier 2 support, knowledge base managers, and team leads.
Straightforward Setup

How It Works

Get up and running in three simple steps. No complex configuration or engineering tickets required.

1
No Devs Needed

Connect Zendesk

Sign into your Zendesk account securely via our official sign-in screen or copy a connection code.

2
Total Safety

Choose Safety Mode

Select Read-Only mode for lookups or Full Access mode to update tickets with automatic safety previews.

3
Ready to Use

Use in Any AI Client

Add to Claude Desktop, Claude Code, Cursor, Windsurf, or ChatGPT. Start asking questions right away.

Get Started Free
Simple & Transparent Pricing

Unlimited Care for One Flat Price.

$30/month for your first seat with unlimited calls across all Zendesk capabilities. Add more team seats for just $6/month each.

Starter

Free Plan

Test the integration and see time savings firsthand.

$0 / month
  • 100 calls per month
  • 1 seat included
  • Ticket summarization & search
  • Help Center search
Start Free
Full Capability Access
Unlimited AI

Unlimited Team Plan

$30 base includes 1 seat with unlimited calls. Add more seats for only $6/seat.

How many team seats?
3
$42 / month
$30 base + 2 extra seats ($6/ea)
  • Unlimited actions across all Zendesk tools
  • 3 team seats included (scale up/down anytime)
  • Both Read-Only and Read & Write modes (with safety previews)
  • Priority support & fast ticket resolution
Start with Unlimited Plan ($42/mo)
Questions & Answers

Frequently Asked Questions

Everything customer care teams and leaders need to know.

The platform connects your AI assistant with 32 support tools divided into 20 lookup actions (viewing tickets, Help Center articles, CSAT scores, customer profiles) and 12 team action tools (creating tickets, merging duplicates, publishing Help Center updates, managing users), plus live ticket resources.

Have a specific question for your support team?

Our customer care specialists are here to help.

Contact our team →

Ready to give your customer care team superpowers?

Join support teams using Zendesk MCP to resolve tickets, merge duplicates, and update Help Center content faster.

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